Lake Trust Credit Union
Online Banking Access Agreement
This Online Banking Access Agreement is the contract that covers your and our rights and responsibilities concerning the Online Banking services offered to you by Lake Trust Credit Union. The Online Banking service permits you to electronically initiate account transactions involving your accounts and communicate with Lake Trust Credit Union. In this Agreement, the words "you", "your" and "yours" mean those who request and use Online Banking, any joint owners of accounts accessed under this Agreement or any authorized users of this service. The words "we", "us", and "our" refer to Lake Trust Credit Union. The word "account" means any one or more accounts you have with Lake Trust Credit Union. By requesting and using the Online Banking service, each of you, jointly and separately, agree to the terms and conditions in this Agreement, and any amendments.
Online Banking can be used to access Lake Trust Credit Union accounts. The applicable account disclosure statement ("Terms and Conditions of Your Account") also governs each of your accounts at Lake Trust Credit Union.
ONLINE BANKING SERVICE
If we approve your application for the Online Banking service, you may use your personal computer to access your accounts. You must use your password along with your User ID to access your accounts. Online Banking is accessible seven (7) days a week, twenty-four (24) hours a day through a web address (URL) designated by us. You will need a personal computer and access to the Internet (World Wide Web). You are responsible for the installation, maintenance and operation of any software and your computer. We will not be responsible for any errors or failures involving any telephone service, Internet service, software installation or your computer.
Types of Transactions. At the present time, you may use Online Banking to:
- Transfer funds from your savings, checking and line of credit accounts.
- Transfer money to account of other members you authorize for any of your accounts.
- Review account balance, transaction history and tax information for any of your checking, savings or loan accounts.
- Make loan payments from your savings and checking accounts.
- Export your account information to financial management software programs like Quicken®, if applicable.
- Make bill payments to a person or business (payee), review bill payment history and make scheduled bill payment changes.
- Conduct other transactions permitted by us.
- View your monthly E-Statement.
- Communicate with us using the secure electronic mail (e-mail) feature.
Transactions involving your deposit accounts, including checking account stop payment requests, will be subject to the terms of your account agreement. Transactions involving a line of credit account will be subject to your loan agreement and disclosures, as applicable.
Secure Electronic Mail (E-Mail).
Sending electronic mail (e-mail) through the Online Banking Messaging feature is a way to communicate with us. The Messaging feature is provided for you to ask questions about your account(s) and provide general feedback. The Messaging feature is accessible after you log in to Online Banking with your User ID and Password to a session of Online Banking. To ensure the security of your account information, we recommend that you use the Messaging feature when asking specific questions about your account(s).
We may not immediately receive email communications from you. We reserve the right to take action within a reasonable timeframe upon receipt of your email. Contact us immediately regarding any unauthorized transaction by calling 1.888.267.7200.
You can make changes to your e-mail address at any time on the My Profile page under Account Services within Online Banking.
Fees. There are no monthly or transaction fees for accessing your account(s) through Online Banking. Refer to our Fee Schedule for a comprehensive list of fees and charges not related to Online Banking.
From time to time, we may introduce new online services. We will notify you of any new services. By using these services when they become available, you agree to be bound by the rules communicated to you concerning these services.
TERMS AND CONDITIONS
The first time you access your accounts through Online Banking, you agree to be bound by all the terms and conditions of this Agreement and acknowledge your receipt and understanding of this disclosure. This agreement covers the term from when you begin using Online Banking until termination of Online Banking services.
Your Online Password. Your online password is one layer of security that allows you online access to your accounts. Lake Trust will act on instructions received under your password. You can change your password on the My Profile page under Account Services within Online Banking. For security purposes, we recommend you memorize your online password and do not write it down. You are responsible for keeping your password, account numbers and other account data confidential. The system will automatically require you to update your email address at least annually; however, we recommend that you change your password more often.
Your Security Questions. Your out-of-wallet security questions are another layer of security that allows you access to your accounts. The Online Banking system will track your login and access habits, such as where you access Online Banking from and what times of the day you typically access it, to determine if there is any unusual behavior involving your accounts. If the system detects any out of the ordinary activity, you may be presented with your security questions that only you know the answers to so we can ensure it’s you and not someone else trying to access your account. The system will automatically require you to select new security questions at least every six months.
Joint Accounts. If any of your accounts accessed under this agreement are joint accounts, all joint owners, including any authorized users, shall be bound by this agreement and, alone and together, shall be responsible for all Online Banking transactions to or from any savings and checking or loan accounts as provided in this agreement. Each joint account owner, without the consent of any other account owner, may, and hereby is authorized by every other joint account owner to, make any transaction permitted under this agreement. Each joint account owner is authorized to act for the other account owners, and the credit union may accept orders and instructions regarding any EFT transaction on any account from any joint account owner.
Our Liability. Except as specifically provided in this Agreement or where the law requires a different standard, you agree that neither we nor the service providers shall be responsible for any loss, property damage, bodily injury, whether caused by the equipment, software, Lake Trust Credit Union, OR by Internet browser providers such as Mozilla (Mozilla Firefox browser) and Microsoft (Microsoft Explorer browser), OR by Internet access providers OR by online service providers OR by an agent or subcontractor of any of the foregoing. Nor shall we or the service providers be responsible for any direct, indirect, special, consequential, economic, other damages arising in any way out of the installation, use, maintenance of the equipment, software, the online financial services, Internet browser or access software.
Service Limitations. The following limitations on Online Banking transactions may apply in using the services listed above:
Transfers. You may transfer funds to other accounts as often as you like. However, for all savings accounts, no more than six (6) preauthorized, automatic, Internet, or telephone transfers and withdrawals may be made from these accounts to another account of yours or to a third party in any month. You may transfer or withdraw up to the available balance in your account or up to the available credit limit on a line of credit at the time of the transfer, except as limited under this Agreement or your deposit or loan agreements. We reserve the right to refuse any transaction that would draw upon insufficient or unavailable funds, lower an account below a required balance, or otherwise require us to increase our required reserve on the account.
Account Information. The account balance and transaction history may be limited to recent account information involving your accounts. In addition, the availability of funds for transfer or withdrawal may be limited due to the processing time for ATM transactions and our Funds Availability Policy.
E-Statement Disclosure and Agreement. To stop receiving your paper statement in the mail and only access our Electronic Statement presentment services ("E-Statement Services"), the Electronic Signatures in Global and national Commerce Act (ESIGN) and other laws and regulations require us to obtain your affirmative consent to electronic delivery of your periodic account Statements and associated disclosures required under Federal and/or State laws or regulations (collectively "Statement"). Please read this Electronic Statement Disclosure and Agreement (this "Disclosure") carefully and save or print a copy for your records.
Your Consent is Required
You are consenting initially and on an ongoing basis to the electronic delivery of your periodic account Statements. You understand that by so consenting, you will no longer receive paper copies of these materials. You can reactivate paper Statements again by sending a request in writing to: Lake Trust Credit Union, Member Contact Center, 501 S. Capitol Avenue, Lansing, MI 48933-2320
If the terms of your Lake Trust Checking Account require E-Statements and you wish to start receiving them in the mail, your checking account will be switched to another basic checking account that allows paper Statements, but may have different account features.
Definitions: In this Disclosure, the words "you" and "your" mean the owner and/or joint owner of the account who is/are requesting that the Statements for such account will be accessed through Online Banking and, therefore, is enrolling in our E-Statement Services. The words "Credit Union," "we," "our," and "us" mean Lake Trust Credit Union. Please see the definitions of "E-Statement Services," "Statements," and "Disclosure" above.
- Agreement Acceptance: I agree to the following:
You are requesting that Lake Trust Credit Union make your Statements available to you electronically to be accessible from your logon to Online Banking.
You agree that you will provide us with your e-mail address and will login to Online Banking and click the E-Statement button at least once to generate your E-Mail Address for the sending out of notifications that your E-Statements are available for viewing within Online Banking.
If you change your e-mail address, you will notify us of the change so that we may continue to send you your e-mail notice that your E-Statements are available for viewing within Online Banking. Lake Trust is not liable for any issues or liabilities arising from notifications sent to an invalid or inactive e-mail address you have provided. Even if an e-mail notice is undeliverable, your periodic account E-Statements will still be available within Online Banking.
Except as expressly provided in this Disclosure, your participation in E-Statements does not change your rights and obligations related to your membership, as described in the document entitled "Membership Agreement and Disclosures", which was provided to you at the time you established membership with the Credit Union, as amended by us from time to time, and any other agreements and disclosures relevant to your account, including, without limitation, any fees disclosed therein.
Except in the case of your withdrawal of your consent to electronic delivery of your Statements and resulting un-enrollment from the E-Statement program, you will no longer receive paper copies of your Statements.
System Requirements: In order to participate in E-Statements and receive and retain copies of your statements electronically, you will need to provide or obtain access to the following:
A computer and modem or other device capable of accessing the Internet
An active "Internet Service Provider"
A Web Browser that supports 128-bit SSL encryption
The ability to download or print agreements and disclosures
An active Lake Trust Online Banking User ID and Password
Updating Your Personal Information: You must keep us informed of any change in your telephone number, mailing address, or e-mail address. You may notify us of any changes in any of the following ways:
- For change of e-mail address:
Access your Profile under the Account Services tab in Online Banking and update your Home E-mail Address. The Home E-Mail Address field will be the e-mail address where your E-Statement notifications will be sent. You must then click on the Statements button within Online Banking so that your e¬mail address will be updated for your E-Statement e-mail notifications.
- For change of mailing address or telephone number:
Stop by your local branch
Call 888.267.7200 during Credit Union business hours
Contact us by postal mail: Lake Trust Credit Union, Member Contact Center, 501 S. Capitol Avenue, Lansing, MI 48933-2320
Your Rights and Options:
Withdrawal of Consent to Electronic Delivery.
If at any time after you consent to electronic delivery of your Statements, you wish to withdraw your consent to electronic delivery of your Statements provided E-Statements are not a requirement of your Lake Trust Checking Account, notify us as instructed above. If you withdraw your consent, you will be un-enrolled in the E-Statement Services program and will start receiving your Statements in paper form in the mail. If the terms of your Lake Trust Checking Account requires E-Statements and you wish to start receiving them in the mail, your checking account will be switched to another basic checking account that allows paper Statements, but may have different account features. Statements issued after your withdrawal is effective will be mailed to your physical address of record.
Duration of Consent. If you consent to electronic delivery of your Statements, your consent will apply to all Statements unless you withdraw consent or the Credit Union’s discontinuation of electronic Statement delivery services.
"One-time" Non-Electronic Copy. If, after you are enrolled in the E-Statement Services program and without withdrawing your consent to electronic delivery of Statements, you would like to obtain a paper copy of a Statement, you should contact Lake Trust Credit Union. There are fees associated with paper copies of Statements. Please refer to the Fee Schedule for a list of current fees. We will notify you of changes as required by law.
The Credit Union’s Right to Amend the Services. The Credit Union reserves the right to amend the E-Statement Services and/or the conditions of participation from time to time, including enlargement or restriction of services available through the E-Statement Service. Your use of the E-Statement Service after any change will indicate your agreement to the amendments and affirm your consent to electronic delivery of Statements. The Credit Union will make available to you electronically a copy of any amendments when required by applicable law.
Bill Payments. You may authorize new payment instructions or edit previously authorized payment instructions for bill payments that are either periodic or nonrecurring (i.e., payments on merchant charge accounts that vary in amount) (periodic bill payments) or automatic and recurring (i.e., fixed monthly mortgage payments) (automatic bill payments). When you submit a bill payment instruction to us, you authorize our Bill Payment Service to make the bill payment from the account you designate. Bill payments to those payees designated in the Bill Payer Service instructions and such payees as you authorize and for whom our Bill Payer Service has the proper vendor code number are allowed. Our Bill Payer Service will not process any bill payment transfer if the required transaction information is incomplete. We or our Bill Payer Service reserve the right to refuse to make a payment if there are insufficient funds in your account. We also reserve the right to refuse to process any payment that is suspicious in nature.
It is your responsibility to schedule your bill payments in such a manner that your obligations will be paid on time. You are responsible for any late payments or finance charges that may be imposed as a result of your failure to submit a timely bill payment authorization.
You may cancel or stop payment of periodic and automatic bill payment instructions under certain circumstances. If you discover an error or need to change a payment instruction (i.e., payment date or payment amount) for a scheduled periodic or automatic bill payment through our Bill Payer Service, you may electronically edit or cancel your payment. Your cancellation request must be entered and submitted through our Bill Payer Service before the date you have scheduled for the payment. If your request is not entered in a timely manner, you will be responsible for the payment. If you wish to place an oral stop payment on an automatic bill payment transaction without using the Bill Payer Service to place the stop payment, we must receive your oral stop payment request at least three (3) business days before the next scheduled payment. You may call us at 1.888.267.7200 to request a stop payment. If you call, we may require you to confirm your stop payment request in writing within fourteen (14) days after the call and we may charge a fee for each request. If you place an oral stop payment request at least three (3) business days before the payment is scheduled, and we fail to stop the payment, we will be liable for your actual losses or damages.
Changes to Charges, Fees or Other Terms. We reserve the right to change the charges, fees or other terms described in this Agreement. However, when changes are made to any fees or charges, we will notify you online, send a notice to you at the address shown on our records, or send you an electronic mail message (e-mail). The notice will be posted or sent at least thirty (30) days in advance of the effective date of any additional fees for online transactions, stricter limits on the type, amount or frequency of transactions or any increase in your responsibility for unauthorized transactions, unless an immediate change is necessary to maintain the security of the system. If such a change is made, and it can be disclosed without jeopardizing the security of the system, we will provide you with electronic or written notice within thirty
(30) after the change. As always, you may choose to accept or decline changes by continuing or discontinuing the accounts or services to which these changes apply. We also reserve the option, in our business judgment, to waive, reduce or reverse charges or fees in individual situations. Changes to fees applicable to specific accounts are governed by the applicable Deposit Agreement and Disclosure.
Disclosure of Account Information. We will disclose information to third parties about your account or the transfers you make:
- As necessary to complete transfers and bill payments;
- To verify the existence of sufficient funds to cover specific transactions upon the request of a payee or a third party, such as a credit bureau or merchant;
- To comply with government agency or court orders;
- If you give us your written permission.
Billing Errors. In case of errors or questions about your Online banking transactions, telephone us at 1.888.267.7200 or write to us at Lake Trust Credit Union, 501 S. Capitol Avenue, Lansing, MI 48933 immediately. We must hear from you no later than sixty (60) days after we sent the first statement on which the problem appears.
- Tell us your name and account number.
- Describe the transaction you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
- Tell us the dollar amount and date of the suspected error.
If you tell us why, we may require that you send us your complaint or question in writing within fourteen (14) calendar days. We will determine whether an error occurred within ten (10) business days after we hear from you and we will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will provisionally credit your account within ten (10) business days for the amount you think is in error, so that you will have the use of the funds during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within fourteen (14) business days, we may not credit your account.
We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.
If a notice of error involves an electronic fund transfer that occurred within thirty (30) days after the first deposit to the account was made, the applicable time periods for action shall be twenty (20) business days in place of ten (10) business days. If a notice of error involved electronic fund transfer that was initiated in a foreign country or occurred within thirty (30) days after the first deposit to the account was made, the applicable time period for action shall be ninety (90) calendar days in place of forty-five (45) calendar days.
Financial Institution’s Liability for Failure to Make Transfers. If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we may be liable for your losses or damages. However, we will not be liable for direct or consequential damages in the following events:
- If, through no fault of ours, there is not enough money in your accounts to complete the transaction, if any funds in your accounts necessary to complete the transaction are held as uncollected funds pursuant to our Funds Availability Policy Disclosure, or if the transaction involves a loan request exceeding your credit limit.
If you used the wrong password or you have not properly followed any applicable computer, Internet access, or Lake Trust user instructions for making transfer and bill payment transactions.
If your computer fails or malfunctions or the Online Banking service was not properly working and such problem should have been apparent when you attempted such transaction.
If circumstances beyond our control (such as fire, flood, telecommunication outages, postal strikes, equipment or power failure) prevent the transaction.
If the money in your account is subject to an administrative hold, legal process or other claim.
If funds in your account are pledged as collateral or frozen because of a delinquent loan.
If you have not given us complete, correct and current instructions so the Financial Institution can process a transfer or bill payment.
If the error was caused by a system beyond our control, such as your Internet Service Provider.
If you do not authorize a bill payment soon enough for your payment to be made and properly credited by the payee by the time it is due.
If you have bill payment services, we can only confirm the amount, the participating merchant, and date of the bill payment. For any other error or question you have involving the billing statement of the participating merchant, you must contact the merchant directly. We are not responsible for investigating such errors.
Enforcement. If you become indebted to us, you are liable to us for any losses, costs or expenses we incur resulting from your failure to follow this agreement. You authorize us to deduct any such losses, costs or expenses from your accounts without prior notice to you. You will release us from all liability arising out of the right to pay debts from your accounts. If we bring a legal action to collect any amount due under or to enforce this agreement, we shall be entitled, subject to applicable law, to payment of reasonable attorney’s fees and costs, including fees on any appeal, bankruptcy proceeding, and any post judgment collection actions.
If you feel we have violated the Michigan Electronic Funds Transfer Act, you may notify: Office of Financial and Insurance Services, Credit Unions, Box 30224, Lansing, MI 48909.
Governing Law. This Agreement shall be governed by and construed in accordance with all applicable federal laws and all applicable substantive laws of the State of Michigan where you opened your account, and the Bylaws of the Credit Union as they now exist or may be hereafter amended. You understand that we must comply with these laws, regulations, and rules. You agree that if there is any inconsistency between the terms of the Agreement and any applicable law, regulation, or rule, the terms of this Agreement will prevail to the extent any such law, regulation, or rule may be modified by agreement between us.
Termination of Online Banking Services. You agree we may terminate this Agreement and your use of the Online Banking services if we, you or any authorized user of your account or password breach this or any other agreement with us, or if we have reason to believe there has been unauthorized use of your account or password.
You may terminate this Agreement at any time by notifying us in writing and stopping the use of your Online Banking service. We may also terminate this agreement at any time by notifying you orally or in writing. Whether you or the credit union terminates this agreement, the termination shall not affect your obligations under this agreement for any electronic transactions made prior to termination.
Business Days. Our business days are Monday through Friday. Holidays are not included.
PROTECTING YOUR ACCOUNT
Preventing Misuse of Your Account. Your role is extremely important in the prevention of any wrongful use of your account. You must promptly examine your statement upon receipt. If you find that your records and ours disagree, you must call us immediately at 1.888.267.7200.
Security of Password. The password issued to you is for your security. Your password is confidential and should not be disclosed to third parties or recorded. You are responsible for safekeeping your password. You agree not to disclose or otherwise make your password available to anyone not authorized to sign on your accounts. If you authorize anyone to use your password that authority shall continue until you specifically revoke such authority by notifying us. If you fail to maintain the security of your password and we suffer a loss, we may terminate your Online Banking and account services immediately.
Liability for Unauthorized Access. You are responsible for all transfers and bill payments you authorize under this Agreement. If you permit other persons to use the Online Banking service or your password, you are responsible for any transactions they authorize or conduct on any of your accounts. However, tell us at once if you believe anyone has used your password or accessed your accounts through Online Banking without your authorization. Telephoning is the best way of keeping your possible losses down. If you tell us within two (2) business days, you can lose not more than fifty dollars ($50.00) if someone accesses your accounts without your permission. If you do not tell us within two (2) business days after you learn of the unauthorized use of your account or password, and we can prove that we could have stopped someone from accessing your account without your permission if you had told us, you could lose as much as five hundred dollars ($500.00). In any event your liability for unauthorized line of credit transactions through Online Banking is fifty dollars ($50.00).
Also, if your statement shows Online Banking transfers that you did not make, tell us at once. If you do not tell us within sixty (60) days after the statement was mailed to you, you may not get back any money lost after the sixty (60) days if we can prove that we could have stopped someone from making the transfers if you had told us in time. If a good reason (such as a hospital stay) kept you from telling us, we may extend the time period.
Unauthorized Transactions in Your Lake Trust Credit Union Accounts. If you believe that someone has used your password or has transferred or may transfer money from your account without your permission, call us at 1.888.267.7200 or write us at Lake Trust Credit Union, 501 S. Capitol Avenue, Lansing, MI 48933.
Notices. We reserve the right to change the terms and conditions upon which this service is offered. We will mail notice to you at least twenty-one (21) days before the effective date of any change, as required by law. Use of the Online Banking service is subject to existing regulations governing your accounts and any future changes to those regulations.
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